All forms of educated people, intelligent individuals from all walks of life in professional occupations are often the authors of these complaints. They have managed to come to grips with law, the working of the medical professions or indeed the law of the land but when it comes to tackling the policy documents of a mortgage protection insurance plan, they tend to be totally bewildered.
I am not surprised. For far too many years the financial service industry has smothered itself in complete jargon, essentially to bewilder the consumer and conceal poor value for money . Successive UK governments have not helped, making some areas of personal finance such as pension or tax related issues impenetrable to understand, to some of the finest brains in Britain. Indeed, on such occasion they have been instrumental in causing some of the biggest problems to impact up personal finance world. A good example is mortgages interest rates.